Delivery Information

How much does delivery cost?

Aiming to keep this cost to you as low as possible, postage changes start from £5.00 for mainland UK deliveries  – this contributes to the postage and packaging costs. We use a next day delivery service to get the cheese to you as quickly as possible. Our delivery service of choice is UK Mail, they cost us a little more (not you!) but we have found that they treat the products with love on their journey and generally get them to you before 12 noon although this is not guaranteed as it is a Next Day delivery service. Delivery to arrive for a certain time tends to get expensive, we can happily arrange this though if it suits your requirements, please contact us.
Please contact us for a price if you live in the Scottish Highlands and Islands, Isle of Scilly, Northern Ireland or Isle of Man.
At present we only deliver to the UK mainland.

How long does it take?

Next Day
Usually, we will make up your order the day after we receive it, unless you request a specific future date. Orders can be despatched for the following day if specifically requested and if the order is received BEFORE 12 noon. We can send cheese to arrive from Tuesday to Friday. If there are any problems with your order we will contact you and we will also let you know when your order is to be dispatched. We use a 24 hour delivery service and would remind you to get your cheese delivered to an address where somebody will be able to put it straight into the fridge. The courier WILL require a signature, otherwise he will take the parcel back to the depot where it will not be refrigerated!
Please note that one order will be delivered to one address. If you require delivery to two addresses then please place two orders.

Click & Collect
If you live in the local area & would like to save on the delivery charge, or perhaps you would just like to pop out for a drive then why not call in and collect your cheese!
For this option simply order your cheese as normal and select Click & Collect at checkout. When your order is ready you will receive an email and you can then call and collect it at your convenience.

Simply call in at our office reception:
Butlers Farmhouse Cheeses
Shay Lane
Longridge
PR3 3BT

How is the cheese packaged?

We use a sturdy card box, packing materials such as wood wool and ice packs to keep the cheese cool in transit. We want you to like the look of your delivery in addition to liking the taste of it. Please ensure you recycle our packaging!

How can I pay?

Our online shopping system allows you to securely pay for your purchase by credit or debit card. Alternatively our online shopping site allows you to use pay pal. Please follow the instructions on the screen as you go through the payment system. If you have any further queries about payment, please contact us.

Cheese sizes

The sizes we suggest for each cheese are approximate. Never a fixed size product, cutting from two different handmade cheeses can result in two different sized pieces. We will always try to be as accurate as possible and if one piece in your order is a little bit light you can be assured that another will be a little bit heavy to compensate!

Cheese Availability

Very occasionally a cheese will not be available to fulfil your order. If this is the case then we will leave this cheese off your order.

What we ask of you

We want to get your cheese to you as quickly and as perfectly as possible. But we do need your help in order to achieve this. Please make sure that your address is ENTIRELY ACCURATE, especially the POSTCODE. That way the delivery driver cannot blame the address! Please also give us an accurate contact number for the DAY OF DELIVERY. If your neighbour is to take in your delivery then that is your neighbour’s number. If it is your work address then perhaps that is your mobile number? That way if the driver is having trouble finding you, he has a number to call. And last but not least, please make sure that there is someone at the address to receive the delivery and place it straight in the fridge if it is cheese! The driver will need a signature in order to deliver the parcel. We cannot be held responsible if your product is not delivered due to a wrong address or due to nobody being available to sign for the parcel. If you ask for your cheese to be left somewhere that is not refrigerated, we cannot be held responsible for it from that point onwards.
Do think carefully if the cheese is being sent as a gift too. When are they likely to be in? Is a work address best? You might choose to let them know that something is coming to make sure that they will be in.

Returns

We make every effort to get your cheese to you in good condition. Should you find, however, that your order is not in a satisfactory condition, or has been damaged in transit, we will need you to notify us within 24 hours and we will do everything that we can to put it right. We may also require you to send the cheese back to us.